Client's COVID-19 Update

Friday, 7th January, 2022


Dear Valued Client, 

The safety of our clients, their residents and staff are paramount, and Caring for You continue to implement measures, recommendations, and guidelines as our ongoing commitment to our clients throughout the Covid19 pandemic. 

We have a dedicated COVID19 team, to manage the evolving situation to ensure we are aware of any confirmed cases within any facility we supply to. The team also ensures any employee notifying of positive Covid-19 test results is immediately inactivated and followed up on using the following process:

  • Employee notifies Caring for You of confirmation of positive COVID19 test
  • Employee is immediately suspended from picking up future shifts,
  • Employee is required to complete isolation obligations as per The Department of Health
  • COVID19 team complete assessment of shifts worked by the employee within infectious period and notify any relevant clients and the Department of Health.

How our daily operations ensure the highest level of safety of our clients:

In addition to the above, our Nurse led Allocations Department have implemented a thorough investigation strategy prior to any member accepting a shift using the following process:

  • COVID19 questions are reviewed daily and uploaded to our members app where all members are required to read and answer NO to the following COVID19 questions. 
  • Do you have any clinical symptoms of COVID19?
  • Are you or any of your household contacts required to or currently be in isolation?
  • Have you been in contact with any suspected/confirmed or primary/secondary close cases of COVID19? 
  • Employees are unable to accept any shifts if they have answered YES to any of the questions. 
  • Employees are then suspended and must call our Allocations team immediately. 

These questions are reviewed daily via updates from Department of Health in each state.

We continue to communicate Covid-19 updates to our employees on a regular basis and the following is from our most recent update:

  • Employees are to remain updated on COVID19 restrictions and requirements that are applicable to their state including mandatory testing and isolation requirements.
  • Increased screening and testing will be conducted on admission at most facilities across all states including asymptomatic rapid antigen testing.
  • All employees are required to wear face masks which remain in place during their entire shift. 
  • PPE guidelines must be followed as per Department of Health Guidelines and Caring for You Donning and Doffing Policy.
  • Communication to our members that additional symptoms of COVID19 may also include vomiting, nausea and/or diarrhoea and to remain updated via Department of Health Sites in each State.

Furthermore, in continuing our up-to-date processes, Caring for You is committed to providing a rapid response to staffing requests for all Clients. Therefore, if a State or Territory does not record any cases of community transmission for a period of 28 days, Caring for You will cease to ask these questions in the state or territory. 

However, if there is an increase of cases of community transmission including variants, Caring for You will immediately revert to diligently screening members in line with the latest government advice and those who have been booked for upcoming shifts. 

In recent weeks, as the new variant has emerged C4U has requested clients to provide us with their updated COVID Safe Plans, as per Work Safe requirements and per advice from RCSA (Peak Body for Agency Labour Hire). We continue to request support from our clients in providing this documentation as requested.

To date, Caring for You has partnered with clients to support their workforce COVID19 contingency plans and continues to offer clients complete staffing solutions of all qualifications whilst always maintaining stringent monitoring processes to ensure infection control measures are of the highest standard. 

Caring for You has been recognised by the Department of Health and Work Safe Victoria for our excellence of practice in response to the COVID19 pandemic. 

We look forward to supporting you now and into the future. 

If you require any further information, please contact the COVID19 team at

Kind Regards,


Caring for You Nursing Agency