Returns & Exchanges Policy

Company Policy

1. Summary

1.1. The objective of this policy is to clearly explain the Returns and Exchanges process of Caring for You’s uniforms bought from the online store.

2. Policy

2.1. Uniform: It is compulsory to wear a C4U Scrub or Polo Top when on shift. We understand you will need to check that your uniform is comfortable and fits correctly. Should your uniform be the wrong size, Caring for You Nursing Agency will issue an exchange or refund on items that are received back to us within 14 days of delivery.

2.2. All returned items must be in an as new and unworn condition. We reserve the right to refuse returns that do not meet condition.

2.3. If you wish to exchange your newly purchased Uniform, please submit the form: Uniform
Exchange Return Form

2.4. If you wish the return your Uniform unworn and receive back your purchase price, please submit the form: Uniform Return Form

2.5. To complete the transaction, all returns/exchanges must be returned within 14 days of purchase. Returns/exchanges must be sent via post and will not be exchanged or returned at our onsite office locations. All return shipping costs are the responsibility of the customer.

2.6. Please send your return or exchange to: Caring For You Nursing Agency Level 1, 335 Ballarto Road Carrum Downs VIC 3201

2.7. Accessories: The sale of accessories is final and these items are not eligible for refund or exchange. This does not affect your statutory consumer rights under Australian Consumer Law

3. Policy Review

3.1. This policy will be reviewed on an annual basis by the Chief Financial Officer.

3.2. Any proposed changes to this policy must be approved by the Co-CEOs.

3.3. This policy is saved and stored in the “Policy Review Schedule” in the Quality Management System board on Monday.com for Caring for You staff, to enable efficient document control and access.