Quality Policy

ISO 9001:2015

POLICY STATEMENT:

To exceed our customer’s expectations for service
delivery; with skilled/compassionate members, prompt
allocations every time and quality and excellence in all
we do.

QUALITY OBJECTIVES:

  • We endeavor to consistently meet or exceed our
    customers’ expectations with regards to excellence
    in quality of personnel, systems and processes
    ensuring compliance with all regulations.
  • Respond to complaints or feedback by acting
    immediately and decisively, thereby aligning and
    improving our customer service offering.
  • Identify, report, investigate and resolve all non-
    conformance and take corrective action to prevent
    recurrence.
  • Constant evaluation of all systems and processes to
    strive for long term and continual improvement.
  • Educate and train our people to continually improve
    their skills, awareness, and knowledge to deliver
    quality practices.
  • Maintain and measure our systems to meet or
    exceed the applicable standard or statutory
    obligation.
  • Uphold regulatory compliance including ongoing
    and regular review of statutory obligations,
    standards and codes of practice that apply to our
    organisation.
  • Commitment to quality and continuous
    improvement process, through ISO 9001:2015
    Quality certification.
  • To foster a culture that supports our quality
    objectives.

OUR VISION:

Caring for you matching every day, over 1,000 of
Australia's best healthcare professionals with the most
respected healthcare clients, nationwide.

OUR MISSION:

Simply the Best Nursing Agency!

OUR COMMITMENT:

To our customers, employees, communities,
environment, and other interested parties, we promise
to provide services of the highest standard with respect,
compassion, integrity, inclusion, stewardship,
collaboration, and continuous improvement at the
forefront of everything we do.

We operate with effective governance and high
standards of integrity. We seek transparency and
dialogue with our stakeholders to improve our
understanding of their needs. We take our commitment
to economic, social, and environmental sustainability
seriously, and extend this expectation to our partners.

OUR VALUES:

  • Caring – Empathy, kindness, and respect
  • Can do attitude – Confident and resourceful
  • Excellent – Accountable and committed
  • Fun and positivity – Optimistic
  • Supportive - Inclusive and encouraging
  • Grow – Personal development

OUR BEHAVIOURS: (I ACT)

Integrity, Accountability,

Continuous Improvement/Quality Management,

Teamwork/Collaboration.